Where is my order?
If you logged in or created an account during checkout, you can look up your order and view your shipment status on your account. You can also reach out to our Customer Service Team on 02 9674 0900 Monday - Friday 8:30 AM - 5:00 PM AEST.
For items in stock, orders will usually ship within 24 business hours. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed, you will receive a shipment confirmation email with shipment tracking information.
Shipping to PO Box
We want to ensure your purchase arrives in a timely manner. To accomplish that, we can only accept physical addresses (no PO boxes). All deliveries will occur Monday through Friday excluding holidays.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.
When is your shipping cut off?
For items in stock, orders placed prior to 11:00 AM AEST usually ship the next business day. Please be aware that some orders may be delayed by order processing or other issues. Once the order is processed the shipping time is dependent on the shipping method that has been selected.
All orders of $75 or more of eligible items across any product category qualify.
Credit Card: Visa, MasterCard, American Express.
Returns & Refunds.
You can return any item purchased within 30 days of the delivery date.