Who manages the Kensington Store
Who will issue an invoice for orders placed on the Kensington Store
Do your products come with warranty?
Can I cancel my order?
I bought the wrong product. Can I change or amend my order?
How can I leave a product review?
To leave a product review please go to the product description page of your recent purchase. Click on the product review and leave your review. Please note, as we get spam or bogus reviews, all reviews will first need to be approved before it appears on the website.
Why is the expected delivery date longer on some products?
Can I place an order over the phone?
Does your prices include GST?
Do my purchases qualify for the Tourist Refund Scheme (TRS)?
What happens if an item that I have ordered sells out?
I'm having issues checking out
If you are still experiencing problems, please contact Customer Care directly and send us a screen shot advising what browser you are using. We will gladly assist you.